Sources Sought Notice – V– Pittsburgh Taxi Services
Notice Type: Sources Sought Notice
Posted Date:
Office Address:
Subject: V-- Pittsburgh Taxi Services
Classification Code: V - Transportation, travel, & relocation services
Solicitation Number: VA24417Q1473
Contact:
Description:
Network Contracting Office 4
Veterans Integrated Service Network 4 Facilities
SOURCES SOUGHT ANNOUNCEMENT:
The purpose of this market research is to identify capable sources that are both experienced and qualified to provide the afore mentioned, Transportation contract, including all labor, transport of patients IAW the draft Performance Work Statement (PWS) below.
The North American Industry Classification System Code (NAICS) is 485310
and the small business size standard is
Capabilities Statement and Documentation:
Firms/Companies are invited to provide their capabilities, experience and knowledge in the Transportation of patients IAW the PWS. Sources are asked to provide information to demonstrate their answers to the following items of information:
1. Company
2. Indicate and explain your capability of providing this service including maintaining any required security clearances and or additional licensing.
3. Provide a summary of the type transportation equipment that will be used and any relevant licensing.
4. If these services are available under your
5. Please indicate your company's size under NAICS Code 485310.
In addition to a Capability Statement which provides the above, submissions can include specifications, brochures, and manuals as attachments.
Information regarding your firm's capacity and capability to provide such services are to be submitted electronically on or before Wednesday,
B.2 PERFORMANCE WORK STATEMENT
Section A Scope:
Section B Passenger Transportation:
The Contractor shall provide taxi transportation services seven (7) days per week (including holidays), twenty-four (24) hours per day, three hundred sixty-five (365) days per year, for the term of this contract, including Federal Holidays. The following ten holidays are observed by the Federal Government:
When service is needed, trip requests will be submitted to the Contractor s dispatch office by authorized VAPHS personnel. The Contractor shall provide the VAPHS with the communication method of contacting the Contractor on a twenty-four (24) hour per day basis. The Contracting Officer (CO) shall notify the Contractor if the proposed method of communication is not acceptable.
The Contractor must ensure that passenger pick-ups and drop-offs are scheduled so that the total distance traveled will result in the most economical charge to the Government. While the required transportation may include trips to parts of
Contractor shall provide patient hand-off service for all patients to and from their designated appointments. Contractor is to transfer or hand-off the patient to the next person responsible for their care. Patients shall be picked up on the ward, in their homes, in the clinics, or at other areas designated by the
Assistance in maneuvering stairs and other barriers shall be provided by the driver when necessary. These services may need to be provided within or outside the home (i.e., from the door to the vehicle). When the patient is delivered to a destination (i.e., a clinic or other appointment), an authorized care giver or medical staff at the destination must be informed of the patient s arrival by the Contractor s driver or authorized attendant.
The Contractor s driver shall observe the patient during transport. Any indication of a significant change in the patient s condition (i.e., sudden onset of rapid or labored respiration, complaints or chest pains, etc.) shall be communicated immediately to the
Should the Contractor s driver encounter any problems with transporting of patients, the driver shall contact the COR, from
Contractor s driver shall notify the COR, of any unusual events, including but not limited to accidents, safety problems, and other such incidents that occur, which involve any
For trips originating at VAPHS:
Authorized VAPHS personnel are authorized to phone in passenger transport requests to the Contractor and will provide the destination and passenger s first and last name. During off-peak hours, VAPHS Administrative Officer of the Day (AOD) has authorization to phone in passenger transport requests.
Contractor will dispatch the trip to a driver who must respond within the 45 minute response time window.
Passengers will give the taxi driver their voucher as payment for the trip. Trips must originate from Point A and end at
Contractor taxi drivers will turn in their vouchers to their company s appointed representative at the end of each work day.
For accounting purposes, the taxi company s appointed representative will add a 15% gratuity (
The vouchers will be used to track the number of trips and contracted cost per trip by the Contractor.
For trips not originating at VAPHS:
VAPHS Transportation (or during off-peak times, the AOD) will contact the Contractor s dispatch office to request the trip. NOTE: Occasionally, some passengers arriving at GPIA will walk-up to contracted taxi drivers requesting transportation to VAPHS. Drivers should accommodate these walk up passengers, and notify their dispatcher of the trip.
Contractor will dispatch the trip to a driver who must respond within the 45 minute response time window. Twenty (20) minutes for trips originating at GPIA.
The driver will transport the passenger to a VAPHS destination.
The driver will report to the VA Transportation Office or AOD Office to submit their copy of the Taxi Authorization Voucher.
The driver will turn in copies of their vouchers to their company s appointed representative at the end of each work day.
For accounting purposes, the taxi company s appointed representative will add a 15% gratuity (
Vouchers will be used to track the number of trips and cost per trip by the Contractor.
Section C Contractor Drivers:
All Contractor s drivers shall be required to wear, in a readily observable area on the employee, a Contractor supplied photo identification badge containing the name of the driver or attendant, and the Contractor s business name, or company uniform, that is acceptable to the CO, which identifies the driver while performing any aspect of service prescribed in this contract. Records of each employee as to character (criminal background check performed) and physical capabilities (Health Certificate or statement of health from a private physician) must be maintained and made available to the CO upon request. The Contractor shall be responsible for appropriate driver screening and selection criteria when employing drivers. Such screening shall include but not limited to testing drivers for prohibited drug use and alcohol misuse, and a criminal background check to the maximum extent permitted by law.
VAPHS may authorize a relative, service/guide dog, or other person deemed appropriate to accompany the passenger at no additional cost to the VAPHS when it is in the best interest of the passenger.
VAPHS reserves the right to observe Contractor customer service at any time, and to inspect all Contractor vehicles used for the contract as well drivers taxi credentials. Violations may result in adverse action being taken against the Contractor.
The following acts are not permissible by the Contractor that provide services under this contract or while on
Use of intoxicating liquors, narcotics or controlled substances of any kind (excluding doctor s prescriptions which do not impair driver s driving ability) while on duty. Also includes reporting for duty while under the influence of liquors, narcotics or controlled substances of any kind
Gambling in any form.
Smoking and other uses of tobacco while on duty. Both Patients and Contractor are prohibited from smoking in vehicle.
Carrying of pistols, firearms or concealed weapons.
Resorting to physical violence to settle a dispute with a fellow employee, patients, or the general public while on duty.
Spitting in prohibited places or any other unsanitary, offensive, or insensitive practices or behavior.
Use of loud, indecent, or profane language and/or making threatening or obscene gestures toward patients or other employees.
Stopping for personal business, including excessive use of restroom facilities, while vehicle is occupied by a passenger. The driver shall not leave the vehicle with the key in the ignition at any time.
Engaging patients in a verbal confrontation in an attempt to settle a disagreement. Should a disagreement arise, the driver shall contact his dispatcher/supervisor via the radio system.
Soliciting or accepting tips from patients, companions, or others at any time.
The
All Contractor s drivers shall maintain a valid operator or chauffeur s license, required to operate the type of vehicle necessary to perform the service, as required by the
Contractor s drivers shall not text message while driving. See FAR 52.223-18, Encouraging Contractor Policies to Ban Text Messaging While Driving which in incorporated into FAR 52.212-5, Commercial Terms and Conditions.
Section D Contractor Conduct:
The
The Contractor shall conduct themselves in a professional manner while performing any aspect of service related to this contract at or on the grounds of the VAPHS. All VAPHS rules and regulations shall be adhered to by the Contractor while said persons are at or on the grounds of the medical center.
Section E Orders:
Requests for services will be recorded on the daily travel manifest and furnished to the Contractor via facsimile, electronically (e-mail) and/or telephone, by the COR, VAPHS, no later than
Patient name (first and last)
Pick up point (include address, telephone #, city, state, building and/or room number if applicable)
Destination
Time of pick up
The Contractor will provide email confirmation to VAPHS Transportation within 10 minutes after the end of each trip. Confirmation notification must list the trip confirmation number in the subject line, and will be recorded by VAPHS Transportation to determine if the Contractor is meeting the scheduled pick-up and delivery requirements. No other method of delivery confirmation will be accepted.
In the event that a patient misses his/her scheduled appointment due to pick up delay, the
The Contractor shall maintain a record of all trips (scheduled on the travel log or add-on) and provide a printed report that includes the patient s name, date and time of each trip, mileage, and/or any authorized additional charges. The printed report shall accompany the invoice for each billing cycle. The Contractor shall contact the COR with any questions, requests for clarification, or the need for additional information during the hours of
Requests for add-on trips (orders placed for same day service) not initially recorded on the travel log will be by telephone from the Dispatcher or AOD. If the Contractor fails to furnish services within a reasonable time (established as 45 minutes) after receiving an add-on request for an order, the VAPHS reserves the right to obtain the services from another source and to charge the Contractor with an excess cost which may result. In instances of add-on trips that are over 100 miles, the COR may allow some flexibility in the 45-minute response time. The
In case of inclement weather, the decision as to whether or not a VA Patient will be transported will be made mutually by the COR and the Contractor.
The Contractor shall notify the COR/Dispatcher, upon the COR/Dispatcher or (AOD s) request, of the estimated time of arrival for any vehicle in-route to pick-up a VA Patient or any
Waiting Time - VAPHS will make every effort to alert the beneficiary to be ready and waiting for the arrival of the vehicle in order to reduce the lost time to the driver. Waiting time will not apply to the reasonable amount of time required for escorting the patient to the vehicle, loading and securing patient in vehicle, or unloading and delivering the patient to the authorized care giver or specified destination area. For time lost in waiting, at either end or both ends of a trip, due to causes beyond the control of the driver, the Contractor will be reimbursed at 30 minute increments per the schedule rate in the contract. The Contractor must call the COR and leave a voicemail (412-605-7918) after waiting 15 minutes to be reimbursed for the wait. The Contractor will not be reimbursed if there is no phone call to the COR.
If the COR or AOD, authorizes the Contractor to transport more than one patient on a trip to the same destination or separate destinations, reimbursement will be made at the rate not exceeding the cost of transporting a single patient. However, the longest distance over which a patient is transported may be claimed when more than one patient is transported concurrently. The Contractor must ensure that the pick-ups and drop-offs are scheduled so that the total distance traveled will result in the most economical charge to the Government.
Section F- Patient Privacy and Confidentiality:
Contractor shall maintain the confidentiality of all patient information and records associated with the performance of this contract and adhere to all applicable laws related to patient privacy and confidentiality.
Section G Vehicles:
Each vehicle used in the performance of this contract must meet all State and Local Laws, ordinances, codes, rules and regulations.
Taxi transport vehicles shall be of model and make to insure safe and comfortable transport of passengers. Each vehicle and all accessories and systems must be clean and shall meet all maintenance standards of the manufacturer. All preventive maintenance shall be documented and records provided upon request by the CO/COR. Taxis must be designed so that patients can be restrained by a seat belt at all times when the vehicle is in motion.
All vehicles shall be equipped to allow for direct communication, at all times, between the drivers and staff of the VAPHS. This equipment may be mobile telephone, cellular telephone, or radio dispatch which would allow linking to the VAPHS by telephone. The Contractor shall provide any telephone numbers or special access codes or devices to Travel Section in order to comply with the provision for direct communication.
All vehicles shall be equipped with properly functioning heater and/or air conditioning, with adequate capacity to maintain the comfort level of the patient during transport. Contractor shall not place a vehicle into service under this contract that does not protect the patient from outside temperatures that are not suitable for the patient s well-being.
All vehicles shall be equipped with secured fire extinguishers, first aid kits, and two (2) flashlights that are readily available and operable for use in event of an emergency. Each vehicle shall contain a minimum of two (2) sanitary blankets.
All vehicles shall be well maintained in a clean and orderly condition. Vehicles must be free from physical damage, odor, debris and accumulation (which may constitute an accident or fire hazard). Each vehicle shall have a daily maintenance/safety checklist. Checklists shall be maintained at the Contractor s establishment and made available for inspection upon request.
All vehicles shall be smoke free and provide the proper ventilation for the patient.
All vehicles shall be maintained with a professional appearance that is representative of the services being performed on behalf of the
The CO/COR reserves the right to prohibit specific vehicles from being used to perform transportation services under this contract. This determination will be at the sole discretion of the CO and will be based on documented evidence.
Section H Contractor s Quality Control Program (QCP):
The Contractor shall establish and maintain a QCP to ensure all contract requirements are met. The Contractor s QCP shall include the following at a minimum:
An inspection plan covering all services required by this contract. The inspection plan must specify the areas to be inspected on either a scheduled or unscheduled basis and how often inspections will be accomplished and documented, and the title of the individual(s) who will perform the inspections.
On-site records of all inspections conducted by the Contractor noting necessary corrective action taken. The Government reserves the right to request copies of any and/or each inspection.
The methods for identifying and preventing deficiencies in the quality of service performed before the level of performance becomes unacceptable and organizational functions noting intermediate supervisory responsibilities and overall management responsibilities for ensuring total acceptable performance.
The Contractor shall maintain on-site records of all vehicle maintenance and repairs performed on vehicles used in the performance of this contract. The Contractor shall institute methods to identify and prevent vehicle breakdowns, with detailed procedure for alternative transportation of patients in the event of mechanical breakdown of vehicle.
The Contractor shall maintain on-site records identifying the character, physical capabilities, certifications and ongoing training of each employee performing services under this contract.
The Contractor shall have methods of identifying and preventing radio communication breakdowns and provide a detailed procedure for alternative communications in the event of electronic and mechanical breakdown.
The Contractor shall maintain on-site records of any complaints or problems with procedures taken to allow for corrections and/or elimination before effects cause interruption of contract performance. Any complaints or issues shall be reported to the COR.
The Contractor shall participate in quarterly scheduled and/or unscheduled conference calls with the
The Contractor shall have a system that verifies the licenses and driving records of individuals operating the vehicles. The Contractor shall make this information available for review by the
Section I Performance Standards:
Contractor must meet required contract requirements. If the contractor fails to meet contract requirements and circumstances that are not deemed outside of the driver s control by the COR, the
Contractor must maintain a 99% customer satisfaction rate per 100 trips to be considered as providing acceptable performance. Acceptable performance is considered as having no more than one (1) valid complaint per 100 trips. Validity of complaint is to be determined by the COR. Performance tracking will be monitored by the COR on a quarterly basis. (See Quality Assurance Surveillance Plan in Section N).
The Contractor shall contact the CO on any changes to this contract. Only the CO is authorized to make commitments to issue changes that will affect the price, quantity, quality, or delivery terms of this contract. The CO is
Evidence of Insurance Coverage - Before award of the contract, the Contractor shall furnish to the CO a Certificate of Insurance that is in compliance with the State requirements for the State of contract performance. Insurance shall contain an endorsement to the effect that cancellation of, or any material change in, the policies which adversely affect the interest of the Government in such insurance, shall not be effective unless a 30-day written notice of cancellation or change is furnished the CO.
Invoicing - The Contractor shall coordinate billing arrangements with the COR bi-monthly on the 1st and 15th. Billing documents shall include a printed report that shall contain the contract number, date, time, patient s name and address, mileage, etc. The COR will forward the certified invoices to the Manager, Financial Services, for transmittal to the Austin Payment Center,
Section K - HIPAA Compliance:
As a covered entity, the
Business associates must follow VHA privacy policies and practices. All Contractors and business associates must receive privacy training annually. For Contractors and business associates who do not have access to VHA computer systems, this requirement is met by completing VHA National Privacy Policy training, other VHA approved privacy training or Contractor furnished training that meets the requirements of HHS Standards for Privacy of
Any violation of HIPAA will be reported to the CO in writing within twenty-four (24) hours of the Contractor s discovery of an occurrence. Included in the report will be a description of the occurrence, patient names (if known), location, date and time. A copy of any filed police report will be provided by the Contractor to the CO within twenty-four (24) hours of completion.
Section L - Contractor Personnel Security Requirements:
VA Information and Information System Security/Privacy (Inserts from VA Handbook 6500.6 Appendix C, Paragraphs 3, 6, 7 and 9).
VA Information Custodial Language
Information made available to the Contractor or subcontract by
Prior to termination or completion of this Contract, Contractor/subcontract must not destroy information received from
The Contractor/subcontract must receive, gather, store, back up, maintain, use, disclose and dispose of
The Contractor/subcontract shall not make copies of
If
If a VHA contract is terminated for cause, the associated BAA must also be terminated and appropriate actions taken in accordance with VHA Handbook 1600.01, Business Associate Agreements. Absent an agreement to use or disclose protected health information, there is no business associate relationship.
Except for uses and disclosures of
Notwithstanding the provision above, the Contractor/subcontract shall not release
Security Incident Investigation
The term security incident means an event that has, or could have, resulted in unauthorized access to, loss or damage to
To the extent known by the Contractor/subcontract, the Contractor/subcontract s notice to
Liquidated Damages for Data Breach
Consistent with the requirements of 38 U.S.C. --5725, a Contract may require access to sensitive personal information. If so, the Contractor is liable to
The Contractor/subcontract shall provide notice to
Each risk analysis shall address all relevant information concerning the data breach, including the following:
Nature of the event (loss, theft, unauthorized access;
Description of the event, including;
date of occurrence;
data elements involved, including any PII, such as full name, social security number, date of birth, home address, account number, disability code;
Number of individuals affected or potentially affected;
Names of individuals or groups affected or potentially affected;
Ease of logical data access to the lost, stolen or improperly accessed data in light of the degree of protection for the data, e.g., unencrypted, plain text;
Amount of time the data has been out of
The likelihood that the sensitive personal information will or has been compromised (made accessible to and usable by unauthorized persons);
Known misuses of data containing sensitive personal information, if any;
Assessment of the potential harm to the affected individuals;
Data breach analysis as outlined in 6500.2 Handbook, Management of Security and Privacy Incidents, as appropriate; and
Whether credit protection services may assist record subjects in avoiding or mitigating the results of identity theft based on the sensitive personal information that may have been compromised.
Based on the determinations of the independent risk analysis, the Contractor shall be responsible for paying to the
Notification;
One year of credit monitoring services consisting of automatic daily monitoring of at least 3 relevant credit bureau reports;
Data breach analysis;
Fraud resolution services, including writing dispute letters, initiating fraud alerts and credit freezes, to assist affected individuals to bring matters to resolution;
One year of identity theft insurance with
Necessary legal expenses the subjects may incur to repair falsified or damaged credit records, histories, or financial affairs.
Training
All Contractor employees and subcontract employees requiring access to
Sign and acknowledge (either manually or electronically) understanding of and responsibilities for compliance with the Contractor Rules of Behavior, Appendix E relating to access to
Successfully complete the VA Cyber Security Awareness and Rules of Behavior training and annually complete required security training;
Successfully complete the appropriate
Successfully complete any additional cyber security or privacy training, as required for
The Contractor shall provide to the CO and/or the COR a copy of the training certificates and certification of signing the Contractor Rules of Behavior for each applicable employee within 1 week of the initiation of the contract and annually thereafter, as required.
Failure to complete the mandatory annual training and sign the Rules of Behavior annually, within the timeframe required, is grounds for suspension or termination of all physical or electronic access privileges and removal from work on the contract until such time as the training and documents are complete.
Required Documentation:
CONTRACTOR RULES OF BEHAVIOR
This User Agreement contains rights and authorizations regarding my access to and use of any information assets or resources associated with my performance of services under the contract terms with the
GENERAL TERMS AND CONDITIONS FOR ALL ACTIONS AND ACTIVITIES UNDER THE CONTRACT:
I understand and agree that I have no reasonable expectation of privacy in accessing or using any
I consent to reviews and actions by the
I consent to reviews and actions by authorized
I understand and accept that unauthorized attempts or acts to access, upload, change, or delete information on Federal Government systems; modify Federal government systems; deny access to Federal government systems; accrue resources for unauthorized use on Federal government systems; or otherwise misuse Federal government systems or resources are prohibited.
I understand that such unauthorized attempts or acts are subject to action that may result in criminal, civil, or administrative penalties. This includes penalties for violations of Federal laws including, but not limited to, 18 U.S.C. --1030 (fraud and related activity in connection with computers) and 18 U.S.C. --2701 (unlawful access to stored communications).
I agree that OI&T staff, in the course of obtaining access to information or systems on my behalf for performance under the contract, may provide information about me including, but not limited to, appropriate unique personal identifiers such as date of birth and social security number to other system administrators, Information Security Officers (ISOs), or other authorized staff without further notifying me or obtaining additional written or verbal permission from me.
I understand I must comply with
I will report suspected or identified information security/privacy incidents to the COR and to the local ISO or Privacy Officer as appropriate.
GENERAL RULES OF BEHAVIOR
Rules of Behavior are part of a comprehensive program to provide complete information security. These rules establish standards of behavior in recognition of the fact that knowledgeable users are the foundation of a successful security program. Users must understand that taking personal responsibility for the security of their computer and the information it contains is an essential part of their job.
The following rules apply to all VA Contractors. I agree to:
Follow established procedures for requesting, accessing, and closing user accounts and access. I will not request or obtain access beyond what is normally granted to users or by what is outlined in the contract.
Use only systems, software, databases, and data which I am authorized to use, including any copyright restrictions.
I will not use other equipment (OE) (non-Contractor owned) for the storage, transfer, or processing of
Not use my position of trust and access rights to exploit system controls or access information for any reason other than in the performance of the contract.
Not attempt to override or disable security, technical, or management controls unless expressly permitted to do so as an explicit requirement under the contract or at the direction of the COR or ISO. If I am allowed or required to have a local administrator account on a government-owned computer, that local administrative account does not confer me unrestricted access or use, nor the authority to bypass security or other controls except as expressly permitted by the VA CIO or CIO's designee.
Contractors use of systems, information, or sites is strictly limited to fulfill the terms of the contract. I understand no personal use is authorized. I will only use other Federal government information systems as expressly authorized by the terms of those systems. I accept that the restrictions under ethics regulations and criminal law still apply.
Grant access to systems and information only to those who have an official need to know.
Protect passwords from access by other individuals.
Create and change passwords in accordance with VA Handbook 6500 on systems and any devices protecting
Protect information and systems from unauthorized disclosure, use, modification, or destruction. I will only use encryption that is FIPS 140-2 validated to safeguard
Follow VA Handbook 6500.1, Electronic Media Sanitization to protect
Ensure that the COR has previously approved
Not host, set up, administer, or run an
Protect government property from theft, destruction, or misuse. I will follow
Only use anti-virus software, antispyware, and firewall/intrusion detection software authorized by
Not disable or degrade the standard anti-virus software, antispyware, and/or firewall/intrusion detection software on the computer I use to access and use information assets or resources associated with my performance of services under the contract terms with
Understand that restoration of service of any
Complete required information security and privacy training, and complete required training for the particular systems to which I require access.
ADDITIONAL CONDITIONS FOR USE OF NON- VA INFORMATION TECHNOLOGY RESOURCES
When required to complete work under the contract, I will directly connect to the
Remote access to non-public
I will not have both a
I understand that I may not obviate or evade my responsibility to adhere to
STATEMENT ON LITIGATION
This User Agreement does not and should not be relied upon to create any other right or benefit, substantive or procedural, enforceable by law, by a party to litigation with the United States Government.
ACKNOWLEDGEMENT AND ACCEPTANCE
I acknowledge receipt of this User Agreement. I understand and accept all terms and conditions of this User Agreement, and I will comply with the terms and conditions of this agreement and any additional
__________________________________ ________________________
Print or type your full name Signature
__________________________________ ________________________
Last 4 digits of SSN Date
__________________________________ _________________________
Office Phone Position Title
__________________________________ Please complete and return the original signed
Contractor s Company Name document to the COR within the timeframe
stated in the terms of the contract.
Additional Security Requirement:
HIPAA-Focused Training" prior to the performance of the contract and annually thereafter. Training must be completed in
Section M - Rates:
Payment for mileage traveled will be limited to one way only , which is the distance over which the passenger is transported. The taxi company will strictly charge by metered rates in effect and as set by the
The contractor will be paid for any on-the-spot cancellation. Meaning: driver goes to the door and passenger or caretaker cancels the appointment, or doesn't answer the door. After 15 minutes this is considered a dry run.
The contractor will be paid for the full length of the trip. Meaning: from the time the driver picks up the passenger until the passenger is dropped off at their destination.
The contractor will not be paid for the miles for the return trip once the patient is dropped off. Meaning: once the patient is dropped off the run is completed and the return trip is considered dead miles.
The driver will start the meter once the passenger enters the taxi.
The Contractor will not get paid for any trips that do include a voucher.
Trip mileage under the contract shall be determined by using
Section N Billing Requirements:
The Contractor will provide under a company coversheet by the fifth day of each month all required billing documents for the previous month. Billing documents will consist of all trip logs and a spreadsheet summary of all trips in the log in sequential order. Trip logs must include the following:
Activity period header and customer name
Trip request call date and time
Authorized VAPHS contact name and extension
Scheduled pick-up date and time (if pre-scheduled)
Trip confirmation number
Date and time trip was assigned
Maps application provided distance information (mileage estimate from Google Maps, Yahoo Maps, etc.)
Base fare amount and total fare amount with tip added
Driver s name
List of stops (pick up and drop off addresses)
Date and time - Load
Date and time - Done
Car (taxi) number
Contractor operating zone identification number
Spreadsheet summary (in MS Excel format) must include:
Date of transport
Time of transport
Patient s first and last name
Trip identification number
Fare amount
Tip amount
Total fare
Authorized VAPHS contact name
From address
To address
Cab number
Driver s name
Irregular charge justification
Failure to provide the required billing documents on time and in the required format may result in late payment to the Contractor.
Submission of the taxi meter voucher is not required.
Section N Quality Assurance Surveillance Plan (QASP):
Contractor s name: Upon award, Government will enter Contractor s name (hereafter referred to as the Contractor).
PURPOSE
This QASP provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:
What will be monitored
How monitoring will take place
Who will conduct the monitoring
How monitoring efforts and results will be documented
This QASP does not detail how the Contractor accomplishes the work. Rather, the QASP is created with the premise that the Contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government s responsibility to be objective, fair, and consistent in evaluating performance.
This QASP is a living document and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the Contractor. Copies of the original QASP and revisions shall be provided to the Contractor and Government officials implementing surveillance activities.
GOVERNMENT ROLES AND RESPONSIBILITIES
The following personnel shall oversee and coordinate surveillance activities:
The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of
The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the Contractor s performance. The COR shall keep a quality assurance file. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government s behalf.
CONTRACTOR REPRESENTATIVES
The following employees of the Contractor serve as the Contractor s program manager for this contract.
Program Manager Government will enter name upon contract award.
Other Contractor Personnel - Government will enter other names upon contract award.
Link/URL: https://www.fbo.gov/spg/VA/PiVAMC646/PiVAMC646/VA24417Q1473/listing.html
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