Sempre Health and UPMC Health Plan Expand Program that Improves Affordability and Adherence for Critical Medications
PITTSBURGH and
Nearly one-third of patients skip or delay filling prescriptions or taking medication because of cost. The prevalence of cost-related nonadherence to medications can dramatically affect health outcomes and is even higher following a significant medical event, such as a heart attack.
Since 2017, Sempre Health applied innovative technology to send text message reminders to
Early results show that this pioneering discount model resulted in significant improvement in member engagement and increased adherence to the medication over 12 months.
"We look forward to expanding this program. While chronic disease medications can sometimes place an ongoing financial burden on patients, with this program, members are empowered to drive down their costs and over time improve their health outcomes," said Chronis Manolis RPh, chief pharmacy officer at
"Our growing partnership with
Over the first year of the collaboration, the program successfully enrolled more than one-in-three eligible members and led to significant improvements in adherence versus a control group. Additionally, the natural language text reminders and conversations with members led to increased engagement by creating a personalized and concierge experience for those enrolled.
Members reported increased affordability and satisfaction. Among the feedback from members are comments such as, "I like saving the money and being reminded to pick my meds up on time. I don't see a downside." Another member commented, "I like that I get reminded and that it gets cheaper when I refill on time."
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