Mitchell Survey Reveals More Than 45% of Industry Professionals Believe Telemedicine Will Have the Biggest Impact on the Workers’ Compensation Industry in the Future
Advanced Technologies may be the key to Improved Cost Containment and Medical Outcomes in Workers’ Compensation Claims Operations
Notably, 45 percent of respondents believe telemedicine will have the biggest impact on the industry, followed by artificial intelligence (19 percent), mobile technologies (14 percent), wearable devices (10 percent), and chatbots (one percent). About 10 percent of respondents believe that none of these will significantly impact workers’ compensation.
“As the workers’ compensation industry continues to navigate the ongoing challenges of rising health care costs and the need to create operational efficiencies, it’s clear that stakeholders are eager to explore the potential benefits of adopting advanced technologies,” said
More than 24 percent of the survey respondents said they are very likely to adopt such technologies in the next five years. According to an Orbis Research Market Research Report, the
By far, the key factor influencing the adoption of advanced technologies according to the survey results is their potential to increase the effectiveness of cost containment efforts (54 percent). Over the last decade, the workers’ compensation industry has faced rising costs while seeking ways to improve service to both injured workers and their employers. In 2016, the
Companies are also looking to advanced technologies to help improve claims processes and medical care for injured employees, while also improving automation efficiency. Eighty-six percent of respondents believe that advanced technologies will most affect medical management and claims management (43 percent each). Similarly, nearly 30 percent of respondents believe advanced technologies will influence improved medical outcomes the most, as well as the direction of care (16 percent), risk mitigation (16 percent), fraud management (17 percent) and claims triage (18 percent).
“Mitchell is committed to investing in and developing technologies that assist our customers in improved decision-making and operations,” said Hatamian.
Mitchell surveyed more than 275
For additional information or to see the full survey results, please email
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