MAXIMUS Awarded North Carolina Department of Health and Human Services Contract for Medicaid Managed Care Enrollment Broker Services
Under managed care, which is expected to take effect in 2019, MAXIMUS will provide choice counseling, enrollment assistance and education to beneficiaries as they select from a variety of health plans. As part of the enrollment broker function, MAXIMUS will help members select the health plan and primary care provider that is most appropriate to meet their needs and, to the extent possible, maintain existing physician-patient relationships. MAXIMUS staff will be available to help members enroll over the phone, online through an interactive and user-friendly website and, in some communities, in-person.
MAXIMUS will also be rolling out several digital solutions including a mobile enrollment app, mobile responsive portal, secure messaging portal and a web chat for users. By engaging citizens with digital technologies, MAXIMUS offers a simplified enrollment process for beneficiaries, through their preferred channel, on a secure, encrypted and accessible platform.
To help ensure a seamless and streamlined beneficiary experience, MAXIMUS will also establish an ongoing partnership with the state's 100 county departments of social services and provide dedicated liaisons who will work closely with caseworkers and other county staff to provide managed care training, make beneficiary materials available locally and conduct outreach services.
As
"MAXIMUS is a recognized leader for offering enrollment services to communities that are new to managed care as we provide Medicaid services in 19 states and the
This is the second enrollment services contract awarded to MAXIMUS in 2018, quickly following the recently announced program in
About MAXIMUS
Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 20,000 employees worldwide, MAXIMUS is a proud partner to government agencies in
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SOURCE MAXIMUS
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