Liberty Seguros and Atento Spain Receive the Best Customer Experience in the Insurance Sector Award for the Second Year in a Row
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The customer care strategy of the Company focuses on an integrated management of the customer, meaning that a single interaction can serve to solve doubts, carry out both sales and after-sales procedures, or for notifying an insurance claim. This avoids the customer having to contact several different departments and provides a comprehensive knowledge of its needs. The integrated approach is a differentiating factor within the insurance sector that increases customer satisfaction and loyalty.
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