Empathetic Employers Reduce Workers’ Compensation Claims
Employers often overlook, undervalue, or interact poorly with the injured employees. These habits can lead to workers' compensation lawsuits; longer wait times for employees to return to work, and reduction in productivity. These all have a negative impact on the employer's bottom line.
Employers can begin to create a better work place atmosphere and post-injury recovery process by asking themselves the following questions.
- What is the "employee experience" when injured?
- Is anyone communicating with injured employees?
- What is the tone and content of communication?
- Does the employer genuinely care, and does the employee know this?
- Are there non-work related factors impacting the claim?
- Are employees fearful of losing their jobs?
- Does management behavior breed attorney involvement?
After evaluating how employees are treated post-injury, employers have some options to become more proactive and communicative. Injury counselors can play an integral role in showing injured employees empathy and guiding them through the recovery process.
"An injury counselor can play an integral role in returning injured employees to work and reducing costs," said Bryant. "However, every employer should lead with empathy, build trust and focus on the human side of workers' compensation."
Lockton's Claim Cost Control team can help establish an advocacy-based approach and can help determine if an injury counselor is right for your business.
For more information contact
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