"As the state's largest consumer protection organization, the
The department works to provide remediation requirements to ensure compliance with the Insurance Code and related regulations for violations such as excessive charges, failure to distribute required notices, improper licensing, failure to pay claims in a timely fashion, and other issues impacting consumers. Over 20 exams were completed by the department in 2019, and more than 55 are open or underway.
"It's important that we emphasize that not all companies being fined are deliberately acting in bad faith," said Deputy Commissioner
The Department's examiners conduct investigations of organizations and agents and participate in multi-state enforcement efforts to ensure the consumer safety of residents nationwide. While exams are conducted regularly, the Department also examines companies based on consumer complaints. When issues are discovered through the exam process, positive correction action, fines, and suspension of licenses can occur. In 2018, the Department collected
The Department's Market Conduct Enforcement Actions and Fines are available online as are all complete and final Market Conduct Examination Reports.