Citizens Insurance finds 315 more post-storm claims adjusters
Ten independent claims adjustment firms responded to Citizens' latest solicitation with commitments to provide about 30 adjusters each.
On Wednesday, an internal evaluation team recommended the company's
Once again, fewer companies responded with fewer adjuster commitments than hoped for by state-run Citizens,
Citizens solicited 11,000 companies across the
The solicitation, which went out
A shortage of available catastrophe adjusters came to light last October as Hurricane Matthew threatened
Citizens levied fines against the four companies, terminated their catastrophe adjusting contracts, and barred them from responding to the May solicitation for catastrophe adjusting services.
The Hurricane Matthew failures have been forgiven.
Citizens' catastrophe response strategy now involves deploying up to 973 adjusters contracted to working the company's day-to-day claims and lawsuit-related claims before turning to the 811 adjusters contracted solely for post-catastrophe work. The strategy would make 1,784 adjusters available overall, Peltier said.
To convince catastrophe adjusters to respond the next time they are needed, Citizens removed a requirement that they first travel to Citizens offices and undergo training to use its claims management software.
Adjusters will now be allowed to use industry-standard software to feed claims data to Citizens from the field, the company said.
[email protected], 954-356-4071, twitter: twitter.com/ronhurtibise
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