"Last year we submitted a super-complaint showing loyal customers are being penalised hundreds of millions of pounds a year on their home insurance alone.
"It's great to see the
"We're especially happy to hear the regulator say that everything is on the table to make sure customers are getting a fair deal. This includes tackling gradual year-on-year price increases and making companies automatically switch their customers to better deals.
"At the moment these are just proposals. The
"I was shocked when I saw that she was paying
"I went on an online insurance comparison site and did a few different searches with different types of cover. It always came out at around the
"She is an 89-year-old lady and doesn't have the capacity to sort all of that out herself. I feel like she's been cheated. And I think it seems like common practice, to rip off the people who are most vulnerable."
Paul has put in a complaint to the Ombudsman and is waiting to hear back.