Change Healthcare Helps Health Plans Transform Their Members’ Financial Experience
"Consumers want the same level of control over their healthcare finances as they have with their other finances," said
The healthcare industry is moving toward a more consumer-centric model and healthcare organizations are looking for ways to make it easier for consumers to navigate the system. However, consumers still typically engage with a daunting array of portals, confusing billing statements from multiple providers, and mountains of indecipherable EOBs.
By consolidating and giving insight into the financial elements of healthcare for consumers and facilitating payments, Member Healthcare Payments helps health plans deepen member and provider relationships by allowing consumers to:
- See Their Financial Obligations—Members are presented a consolidated view of all claims, providers, adjudication data, and financial responsibility after insurance, so they can readily grasp the scope of their aggregate healthcare financial situation.
- Manage Finances—An intuitive Monthly Healthcare Financial Summary outlines healthcare spending, payments and premiums owed, highlights trends, and even prompts members to pay.
- Pay Balances—From a single screen, members can pay virtually all or some providers, arrange full or partial payments, schedule recurring or one-time payments, and select from multiple payment options (HSA, FSA, checking, credit, or debit cards).
- Accelerate Revenue—When consumers are presented with a concise, consolidated view of what they owe, to whom, and have convenient payment mechanisms, they are more likely to pay providers.
- Reduce Provider Need to Collect Patient Payments—When members use the financial tools to pay their providers, those providers can reduce the time and money spent on patient collections.
Member Healthcare Payments is part of the
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