Benefitview (TM) Enhancements Enable Employers to Continuously Monitor, Support All Medicare-Eligible Retirees
When employers and plan sponsors move their Medicare-eligible retirees from group coverage to an individual marketplace, they still want to have visibility to ensure retirees are receiving exceptional service and purchasing appropriate coverage. In response to this need,
BenefitView enhancements include the ability for employers to monitor their retirees who age into Medicare or retire after the initial group has moved to the Medicare marketplace. Using the updated platform, employers receive the information they need to understand enrollment and carrier selection information, insights into retirees' health reimbursement accounts (including funding and claims reports), average wait times to speak to a call center representative and average call length. They can also access real-time key performance indicators (KPIs) and metrics to help manage service levels for a holistic picture of their retirees' experience choosing and enrolling in new medical, prescription drug and other insurance products.
"Employers and plan sponsors partner with
Since its introduction in 2012, the BenefitView portal has been used by more than 400
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