Auto Insurance Customer Satisfaction at Historic High; Cost Remains Top Concern
According to a recently released
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Auto accident fatalities have increased 14 percent since 2014--the biggest increase in more than 50 years. The
According to software developer TrueMotion, 92 percent of drivers use their smartphones while driving, and 71 percent text while driving. Drivers aren't just talking and texting, either. Increasingly, drivers are surfing the web, engaging on social media and using apps. Amazingly, Netflix is one of the top 10 apps used by drivers. Other factors such as more miles being driven on roads needing repair, higher speed limits, increasingly congested roads, and more marijuana-impaired drivers also have been cited as contributing to rising numbers of accidents.
Despite advancing auto safety technology, consumers need to understand that America's roads are becoming increasingly dangerous," said Passmore. "But the good news is that all of us can make a difference by putting distractions aside when we are driving, and that starts with putting that device down while driving. Continuing to educate consumers about these alarming auto accident statistics and the continued threat of distracted and impaired driving can help make our roads safer and keep costs down for consumers. Auto insurers want to continue providing excellent customer service and improve policyholder satisfaction in all areas."
PCI promotes and protects the viability of a competitive private insurance market for the benefit of consumers and insurers. PCI is composed of nearly 1,000 member companies, representing the broadest cross section of insurers of any national trade association. PCI members write
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