There are several reasons for that focus," said Ham. "First, it is a very exciting, attractive and profitable market. The small commercial market, depending on how you define small commercial, has a value of anywhere from
"The consumer is used to and looking for speed, which makes it incredibly important," Hanley said. "However, if we start missing our marks, specifically in how we price products because we are trying to do the underwriting too fast, we will get crushed a year or two later in the loss ratio. Premiums go up and the entire process breaks down. Therefore, we need to be fast, but we need to do it through the filter of increasing speed while maintaining pricing accuracy."
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