Rayne Morgan is a journalist, copywriter, and editor with over 10 years' combined experience in digital content and print media. You can reach her at [email protected].
The use of agentic AI in the insurance industry has positively impacted sales by empowering consumers and helping less experienced agents overcome barriers, according to an industry expert.
Some insurers should reconsider how they use artificial intelligence for customer service, as a new Trustpilot report found that an “AI communication gap” could negatively affect consumer reviews.
New research from the Society of Actuaries has found insurance and financial services leaders across a range of sectors all named artificial intelligence as the top emerging risk for 2026 and in the years to come.
An American data and analytics firm is calling for industry-wide collaboration to find solutions for artificial intelligence-driven insurance fraud, which is becoming increasingly complex and widespread.
Failure to leverage digital tools to streamline business processes is tainting an otherwise high financial advisor satisfaction score for U.S. life insurance and annuity companies.