Guidewire ClaimCenter® to improve operational efficiencies and enhance user experience
ClaimCenter will replace Western National’s previous third-party claims management system, offering the company new capabilities to more efficiently and effectively manage workflow, access data and deliver on its service commitments to policyholders. ClaimCenter will be implemented for all commercial and personal lines of business, starting with workers’ compensation, followed quickly by standard auto and their other lines of business.
“We were impressed by Guidewire’s product maturity, vision of and outlook for our industry, and track record of successful implementations,” said
- Increase productivity due to a single, integrated claims environment leveraging automation and workflow capabilities;
- Provide more first call resolution opportunities;
- Improve the overall claims experience for agents and policyholders;
- Better respond to high volume events, CATS; and
- Utilize more effective metrics and key performance dashboards.
Long continued, “Western National’s DNA is based on the relationships our adjusters build with policyholders. The technology they use should enhance their judgment and allow them to stay focused on the customer experience, rather than hinder them with busy work. ClaimCenter provides the modern technology for us to provide a greater proactive claims experience that will enable us to anticipate and impress policyholders and claimants. Higher levels of customer satisfaction lead to increased policyholder retention.”
“We are honored that Western National has entrusted us with their
“We welcome Western National as a
About PwC US
At PwC, our purpose is to build trust in society and solve important problems. PwC is a network of firms in 157 countries with more than 208,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us at www.pwc.com/US.