1 Mastering electronic medical records and upgrading technology is a must. There are so many new compliance rules and EMRs are required. Simple mistakes or omissions can result in denied or reduced payments. To maximize hands-on time with patients, consider having an assistant at the computer to record information.
2 Keep your eyes on the bottom line and review monthly reports, including payments, denials and writeoffs. Pay particular attention to the writeoffs. It is much easier to accept when an insurance company indicates something isn't payable than it is to fight to get it paid.
3 Provide ongoing staff training or consider outsourcing billing. Technology changes rapidly and international classification of diseases, or ICD, diagnosis codes are continually updated. Retraining, turnover, salaries and benefits can make it expensive to manage billing in-house. An experienced company is up-to-date on what services can be billed for a given specialty, what insurance should be paying for services and how to identify discrepancies and appeal denials of claims.