"We cannot forget that the customer -- the employer or individual subscriber who is paying his or her hard-earned dollars into this organization -- comes first," he said in an interview with the company magazine upon retirement in 1985. "Stretching our customers' health care dollars and providing our customers with superior service is our mission in life."
As CEO of
"Not only were the hours insane, but it was viciously antagonistic," said his son,
"It was always Tom who said, 'Well, how is this going to serve the people?'" said
The family took a small apartment where
"He viewed McDonogh as something that really changed the trajectory of his life,"
He graduated in 1942 from McDonogh, five months after Japanese bombers attacked
"He was grateful for that and slightly embarrassed, too. He wished he had been able to do more,"
In 1958, he joined
Critics had taken aim at the insurer for its plush
Amid tense negotiations, he maintained humor.
"He was a statesman," Tresnowski said. "His major concerns were to retain the benefits for the people of
State regulators approved the merger in late 1984. "He felt like it was his crowning achievement," said
In retirement, they toured
Once he whisked his son, Douglas, for an adventure to camp on some
"He was a fighter,"
Before he died,
A memorial service will be Tuesday
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