Pypestream Brings Secure Mobile Messaging to Insurance Industry; Announces Global Partnership
Among the first customers in the insurance industry to adopt Pypestream is LYNX Services, a wholly-owned subsidiary of
"We couldn't be more excited to partner with ITL to work with insurance companies around the world to enhance their customer experience using our secure, real time messaging platform," said Pypestream Chief Customer Officer,
Mobile Messaging and Chatbots a Win for the Insurance Industry
Adoption of mobile messaging platforms, including Pypestream, has opened up a new channel of communication for insurance companies with customers. Now with the development of chatbots, insurers have an opportunity to further automate and improve real-time customer support.
Key benefits of the Pypestream messaging platform include:
- Improved Customer Experience: Quote requests, appraisals, claims and updates on the status of claims can easily be handled securely through the message stream, and further automated through the use of chatbots.
- 24/7, Real-Time Customer Service: No more waiting on hold or toggling between apps or websites to find what you need. With Pypestream, simple requests such as making an addition to a policy, requesting an insurance certificate or asking questions related to current coverage can quickly be answered though the message stream, or automated using a chatbot.
- Secure In-Message Billing & Payments: Billing inquiries and reminders, and soon in-message transactions, can also be securely handled through the Pypestream platform, allowing customers to pay on the go.
"As the platform of choice for consumers today, mobile messaging plays a huge role in the insurance industry, but to date there have been questions about the security of message streams and having the ability to log communications with customers," said
"LYNX Services, a
Managing Director,
About Pypestream
Pypestream is a secure mobile messaging platform that transforms the way large enterprises and their customers interact. Using real-time chat, a mobile app and AI powered chatbots, Pypestream's technology guarantees dramatic cost savings and the realization of business objectives by enhancing the overall customer experience. The solution has been developed to improve net promoter scores (NPS) due to its on-demand and real-time capabilities with automated response systems and therefore, the highest levels of issue resolution. Through 'Pypes' listed in a searchable catalogue, businesses are provided with a direct connection to their customers for increased engagement, automated customer service, improved processes and in-message payments. Since launching in
About Insurance Thought Leadership
Insurance Thought Leadership is a catalyst for transformation in the insurance and risk management industry. ITL makes people smarter by publishing the best ideas from the best thinkers in the industry, by creating communities of thought leaders and by putting on events that bring together cutting-edge start-ups, leaders at incumbent companies and influential regulators. To learn more about Insurance Thought Leadership, go to www.insurancethoughtleadership.com.
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SOURCE Pypestream
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