Customer Journey Analytics quantifies the efficiency and effectiveness of an insurance company's actual agent, broker, prospect and policyholder's journeys.
The power of Customer Journey Analytics is that it looks at data as a story by connecting every event a customer experiences to reveal the full experience from the customer's perspective, including all of the actual data of an insurance company. This connected and contextualized Journey Dataset produced by
"Clients obtain insights in agent attrition, policyholder churn, web to call center leakage and more," said
"Digital Customer Engagement Transformation begins with Customer Journey Analytics," continued
ConVista has its global headquarters in
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