More than 40 CIOs Voted to Select Award Winners from Case Studies Submitted by Insurers
Aflac enabled one-day health claims payment. Executed within 12 months, the project enabled straight-through claims processing and direct deposit. As a result, 87 percent of Aflac’s online claims are now processed within one day— a year-over-year increase of 43 percent. Customer satisfaction rates are 91 percent.
This case study, along with dozens of other eligible cases, was published this spring in the Novarica Best Practices Case Study Compendium 2016, available at http://novarica.com/compendium2016. It was selected as the winner in its category by insurer CIO members of the Council.
“We are proud to be recognized by the
“We congratulate Aflac on the peer recognition of their successful initiative,” said
About the Novarica Research Council Impact Awards
The Novarica Research Council Impact Awards are the largest purely peer-juried award in insurance technology. Dozens of CIO members of the
Novarica helps more than 80 insurers make better decisions about technology projects and strategy, through research, advisory services, and consulting on vendor selection, benchmarking, project assurance, and IT strategy. www.novarica.com