The theme at the conference this year is the future of customer centricity within the insurance industry.
“It is really the drive to be more vital to the end customer,” said Holzberger. “This is the key to maintaining that relationship and business, which are under quite competitive conditions.”
“I think when you choose your customer well, when you go for quality in your customer, then you can also add on this long-term, partnership aspect,” said Hahn.
“Companies and businesses need to touch their clients using a variety of touch points,” said
Other people that appear in this episode:
Chris Ma, chief executive officer, AIA, EAIC;
Malcolm Steingold, chief executive officer, Asia Pacific, Aon Benfield;
Hans-Joachim Guenther, chief underwriting officer, Asia Capital Re; and
Ludger Arnoldussen, board of management member, Munich Reinsurance Corporation.
A.M.BestTV will be covering the entire 2016 EAIC conference. Visit http://www.ambest.tv/eaic16 for full coverage and exclusive interviews with key executives.
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