|By Mark Williams, The Columbus Dispatch, Ohio|
SafeAuto, based in the
"How do they want to be served?" Davies said of catering to the company's customers. "It's a combination of folks comfortable with the Internet and phones and then there is the drop-in type of person."
The neighborhood around the storefront has a strong Latino presence, a demographic that represents an important customer base for the company, he said.
Davies said the company would like to add two more stores in
SafeAuto's plans make sense, said
Some customers think that a business will better understand them if they walk into a store where they can talk with someone, he said.
"Some community members put a lot of stock in a handshake and being able to look somebody in the eye," he said.
Not all customers who rely on state-minimum coverage have a bank account, so storefronts give people the option to make cash transactions, he said.
"They're giving the customer every possible recourse to make the payment and close on a deal," he said.
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|Source:||McClatchy-Tribune Information Services|