"Anytime the department can streamline a process and save applicants money, it's a welcomed improvement," said Commissioner Jones. "This important change also saves valuable staff time in handling the license application process by eliminating a large number of pending applications."
This improved process requires individuals to pass the qualifying license examination before they submit the required application. As a result, individuals pay the license application fee only if they pass the examination, which for most licenses is
The change applies to
In the past, individuals applying for these licenses were required to first submit a license application and include the license fee. They were then required to schedule their qualifying examination and submit a separate
Additionally, because the department is required by law to retain license applications for one year, the department was tracking hundreds of pending license applications needlessly.
This recent streamlining is the latest in CDI's ongoing efforts to improve service delivery and customer satisfaction in its licensing process. In early 2011, the department launched new options for license applicants to schedule and take examinations. Specifically, applicants can schedule their examinations either online or on the telephone as well as take their examinations at any one of 18 sites located statewide. Previously, there were only four sites. All of these examination sites include an onsite livescan fingerprint technician and most offer Saturday and evening appointments. The additional sites located throughout the state save applicants time and travel expenses.
TNS 23SQ 121130-JF78-4122425 StaffFurigay
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