The company said immediate corrective action is being taken and will not affect compensation. Spokeswoman
"We take these matters seriously, and we will be rectifying them in a thorough and expeditious manner," the company said in a written statement.
The company issued 1099 tax forms that reported inaccurate income information and in some cases listed income belonging to another agent.
The second error stems from an incorrect December performance report used to calculate bonuses. The company said they are redoing the report with "additional checks and balances." The company is contractually obligated to pay bonuses by
"They're just beside themselves. There is a lot of anger out there," Fish said. "They are calling for an independent audit of the numbers, because they're at the point where they are not really trusting what
Fish's organization is not affiliated with
"We regret any confusion, inconvenience or anxiety these recent process errors may have caused amongst some of our agency owners," the statement said.
The mistakes come at a time when some agents are unsatisfied with their relationship with
"Members of this club seem to be disgruntled agents and former agents and their survey does not reflect the relationship
|Copyright:||(c) 2012 A.M. Best Company, Inc.|
|Source:||A.M. Best Company, Inc.|