NJM Insurance Group Deploys Guidewire Solutions to Increase Their Market Responsiveness and Augment Their Digital Channels
Guidewire PolicyCenter®, BillingCenter, and Quote and Buy Portal to help one of New Jersey’s largest auto and workers’ compensation insurers transform its billing and policy administration operations, and enhance customer experience
NJM sought systems that would be easier to maintain and extend as needed, and help it streamline and improve its processes and system infrastructure. NJM implemented BillingCenter and PolicyCenter for its workers’ compensation line of business in
“The deployment of Guidewire BillingCenter, PolicyCenter and Quote and Buy Portal represents a significant milestone in the company’s long-term business transformation initiative,” said
- Make system changes to improve productivity and bring new products to market more quickly and with higher quality to better keep pace with changing business demands;
- Provide a modern technology platform with automated processing and real-time functionality to allow its employees to serve customers quickly and efficiently;
- Extend policy quote request, comparison and purchasing capabilities online; and
- Standardize policy administration and billing practices for consistency and accuracy.
“The Quote and Buy Portal’s integration with PolicyCenter enables our omnichannel goal of a seamless transition from online to customer service representatives and will improve speed to market of future changes,” said NJM’s
“We congratulate NJM on the successful implementation of PolicyCenter, BillingCenter and Quote and Buy Portal,” said
Guidewire PolicyCenter® is a flexible underwriting and policy administration system that enables general insurers to grow business profitably by improving efficiency, while responding with agility to market opportunities and enhancing relationships with customers and brokers. Designed to support both commercial and personal lines, PolicyCenter helps insurers streamline front- and back-office processes, from new business submission and quoting through to policy renewals. PolicyCenter is available as a standalone system or as part of
Guidewire BillingCenter® is a comprehensive billing and receivables management system built on the core design principles of automation, control and flexibility. BillingCenter allows you to deliver insurance your way by making it easier to automate the billing lifecycle; design flexible billing, payment and payment plans; manage agent commissions; and enable rapid integration with external payment systems. BillingCenter is available as a standalone system or as part of Guidewire InsuranceSuite™, and can be integrated to a general (Property/Casualty) insurer’s legacy systems or third party applications.
Guidewire Mobile and Portals™ is a portfolio of transaction portals that allow insurers to expose Guidewire InsuranceSuite™ functionality online and to mobile devices. Insurers can extend the value of their
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