Simplee Launches Consumer-Friendly Experience for Patient Payments at Memorial Hermann
Powered by the Simplee®PAY platform, Memorial Hermann's PayMyBill service creates a digital hub that integrates engagement, billing and payment to offer patients:
- Coordinated communication across email, paper, and interactive voice response (IVR)
- Clear explanations of financial responsibility, with digital format offering interactive details
- A smooth and flexible checkout process with option for patient-driven payment plans
- A seamless experience across multiple platforms, from desktop to tablet to mobile devices
PayMyBill went live across the Memorial Hermann system in
- Immediate improvement in self-service payments by 53 percent
- Reduced costs to collect by 23 percent
- Achieved 83 percent patient satisfaction based on patients' recent payment experience
"We see billing as an important but often overlooked component of the healthcare consumer
experience," said
Memorial Hermann is a recognized leader in patient engagement with a history of innovative
programs all available through its main website, www.memorialhermann.org. Recent successes include ScheduleNow® for easy scheduling of appointments and services across facilities, as well as Virtual Care Check® for improved acute care follow-up.
"Memorial Hermann's dedication to the needs of the rising healthcare consumer is visionary. With the launch of the PayMyBill program, Memorial Hermann is demonstrating the larger role revenue cycle can play in driving a high performing patient experience," said Simplee CEO
"Memorial Hermann is committed to helping patients better manage their healthcare needs and overall health," said
Learn more about PayMyBill by visiting https://paymybill.memorialhermann.org/.
About Memorial Hermann
An integrated health system, Memorial Hermann is known for world-class clinical expertise, patient-centered care, leading edge technology, and innovation. The system, with its exceptional medical staff and more than 20,000 employees, serves to advance health in
About Simplee
Simplee® is transforming the patient financial experience. Headquartered in
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Media Contact:
Simplee:
Michael Azzano
Cosmo PR
415-596-1978
[email protected]
713-242-4941
[email protected]
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