Aetna Enrollees Get Faulty Materials
And one local pharmacist added that some low-income
In what the insurer acknowledges was a mistake,
"Patients do have some confusion as to where they can go to receive their pharmacy benefit," said
While the exact number of affected beneficiaries is unknown,
"The majority of pharmacies were not affected by this situation."
Also, the
For independent pharmacies, though, the confusion threatens to disrupt long-term relationships they've built with customers, pharmacists say, as well as inconvenience people who rely on a neighborhood pharmacy.
"Some of the patients we deliver to are home-bound," said
As a result, he said, a patient with diabetes who made a
"We know these people. They've been our customers for years," he said, so the pharmacy will fill the prescription and set the bill aside until it's corrected. But not every pharmacy is willing to do that, he added.
"When you have elderly people who are diabetic, they are on 10 or 12 medications a month. You present them with a bill for___
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