ACSI: Rising Fees Hurt Bank Customer Satisfaction and Consumers Dissatisfied with Health Insurance Plans
Customer satisfaction with banks is down as fees reach new heights, according to a report released by the American Customer Satisfaction Index. “A growing number of consumers are finding that the best way to avoid bank fees may be to avoid banks altogether,” said Claes Fornell, ACSI Chairman and founder. For the four largest banks, there is little meaningful…
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