IngagePatient and Patient Focus Partner to Bring High Touch Patient Engagement to Hospital Billing
PR Web |
Responding to significant growth in the patient pay portion of hospital revenue, IngagePatient and PatientFocus have forged a partnership to help hospitals improve the patient's experience in managing the total cost of care.
"This is an opportunity to leverage patient engagement together with the last leg of the hospital billing cycle," says
According to PatientFocus, on a national basis healthcare providers annually bill approximately
"IngagePatient is very consistent with our mission to treat patients like customers--their front-end, high-touch patient engagement platform is a perfect complement for our back-end billing solution," says
Using predictive analytics for each hospital client, PatientFocus manages 100% of the patient billing process on behalf of the client hospital and offers every patient interest-free payment plans with no application or credit check required. PatientFocus sends statements, text messages, and emails while managing inbound and outbound patient telephone calls. PatientFocus then harnesses the patient response data collected during the process not only to direct the hospital's communication efforts to those most likely to pay, but also to determine the most successful communication method(s) for each patient. These efforts have enabled PatientFocus to double their clients' patient-pay revenue.
The two companies are expected to begin offering their product suite to hospitals in the first quarter of 2015. "This partnership demonstrates the power of patient engagement in the billing cycle – another feature that distinguishes us as the premiere patient engagement platform," says IngagePatient's Neece.
About IngagePatient
IngagePatient is the premier patient engagement platform that connects providers and patients at all points of care, improving health outcomes, satisfaction and practice efficiency. The company's flagship offering supports a wide variety of specialty and primary care practices and patients across
About Patient Focus
PatientFocus, based in
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