|By David P. Willis, Asbury Park Press, N.J.|
|McClatchy-Tribune Information Services|
"The leg was gone," said Stiebris, who filed a claim with FreightCenter.com, the broker that arranged the shipment.
But what happened about two months later just made her more angry and more frustrated.
FreightCenter.com, which she initially had paid
"I got nothing and then it bounced my account," Stiebris said. It resulted in
Stiebris asked Press on Your Side to help figure out what happened and obtain a refund and reimbursement for damages. Why was she charged? What happened to her claim? It's not clear.
Moved items went missing; should Mayflower pay?
And while it's all still unresolved, we're hopeful that Stiebris will obtain some satisfaction in the end.
First, a little bit about what happened.
In March, Stiebris used FreightCenter.com, a
Stiebris filed a claim with FreightCenter. She later found out that it would cost about
Stiebris said she tried to get some detailed information about the charge from FreightCenter.com. She was told Pilot Freight Services invoiced FreightCenter.com because her shipment was 549 pounds over what was initially estimated. She contested the weight difference. "There is no way my shipment weighed a total of 709 pounds," Stiebris said.
Next Stiebris contacted Press on Your Side and shared some paperwork, including her bank records of the charges and information about her shipment and claim. "They are not responding," she said.
Press on Your Side reached out to FreightCenter.com, but initial calls were not returned. Next, a message went out to Pilot Freight Services. Maybe someone there could provide some answers.
Actual vs. estimate
The shipment was quoted for a price without knowing the exact size of the packaged cargo, and based on approximate dimensions instead of the actual weight. When it got to Pilot's station in
A new bill went out to FreightCenter.com for
It's not clear where the
"As our billing was submitted directly to FreightCenter.com, we are not aware of how they processed the additional charges with