Agero to increase workforce to around 600 during the next year
By Jay Meisel, Highlands Today, Sebring, Fla. | |
McClatchy-Tribune Information Services |
Bittner said
An increasing volume of calls has dictated the need for more employees, Bittner said. He said the call center handles more than eight million calls a year.
While
Stone said new employees receive about a month of training, including spending two weeks with current employees. They also receive help from certified coaches, she added.
The most important qualities potential employees need are the ability and desire to provide good customer service, Bittner said.
There's no requirement that employees have experience working in a call center, he said. In many cases, employees come from retail businesses or restaurants, he added.
"The skills they gain there are very transferrable to what we do," Bittner said.
If a person wants to and has the ability to provide customer service,
Employees receive calls from all over
Besides helping callers get their vehicle towed or a similar service, employees may also help them find the best route to a destination, Stone said.
Stone said that both full-time and part-time positions are open, depending on the needs of the person hired.
Those interested in a job with
(863) 386-5834
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