NICE Customers Awarded for Excellence – Boosting Customer Service Levels while Saving Millions of Dollars
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Among some of the outstanding achievements:
- Morgan Stanley increased operational efficiency while boosting service levels by over 20 percent with NICE Interaction Management.
- eBay Enterprise created an Intelligent Commerce Care model that led to a 17 percent reduction in average handle time using NICE Interaction Analytics, Recording, and Quality Management.
The awards will be presented at Interactions 2014, NICE's annual global customer conference. Over 2,000 customers, partners and industry leaders are expected at the event, which includes more than 150 informative sessions focused on helping attendees achieve their business initiatives along the steps of the customer journey. The Customer Excellence Award winners are among more than 75 companies presenting insights and best practices in those sessions.
"We are very proud to celebrate the outstanding achievements of this year's Customer Excellence Award winners who are leveraging NICE's solutions to optimize every customer journey. These impressive organizations, representing a wide range of industries including telecommunications, insurance, financial services and retail, have realized significant improvements in their businesses, and we are excited to share their stories at Interactions 2014."
Winners of the 2014 NICE Customer Excellence Awards
Business Impact Excellence
- Morgan Stanley
- AES Eletropaulo
- Catalyst360°
Sun Life Financial Services
Implementation Excellence
- The
University of Phoenix - RDI Marketing
- The Westfield Group
Customer Experience
- eBay Enterprise
Affinion Group - Alliance Data
Cloud Excellence
Farmers Insurance - TELUS
Portfolio Innovation Excellence
- Western Union
CSAA Insurance Group Farmers Insurance
Itaú-Unibanco
Interactions 2014 will take place
About NICE Systems
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