CCNG International Announces Contact Center Executive Summit, August 4-5th, 2014
PR Web |
The 2014 Contact Center Executive Summit brings together CCNG members, accomplished leaders from across the industry to share proven strategies and innovative best practices. Please join us for a unique opportunity to benchmark with peers, refine programs, and explore new ideas. The agenda offers 1 ½ days of interactive Discussion Sessions led by contact center executives tackling "What's Next for the Contact Center"? What are the strategies, programs and tools that will enable the contact center to play a leading role in the success of the enterprise moving forward?
Real-world insight and candid contribution from a room of executive participants makes the Executive Summit a uniquely valuable event. Each attendee is part of (and participates in) each Discussion Session. Discussion Leaders review past initiatives and future plans, share insights and lessons learned, and offer benchmarks for comparison. They share their personal experience and draw insight and perspectives from all participants.
Our Discussion Leaders include:
•David Johnson, Senior Director - Member Services, Prime Therapeutics
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•David Warner, Director Offsite Operations,
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•Bob Simmonds, VP, Domestic Travel Operations, Disney Destinations
•Eric Newton, Director of Customer Service, Career Builder
•and many other industry leaders to be announced, check the web site for updates!
"The Summit gives contact center leaders a unique opportunity to share insight and explore new ideas with executive peers," says
This year includes several CCNG partners returning to sponsor this event including
Past attendees and speakers offer some insights to this valuable event:
"The 2013 Contact Center Executive Summit definitely exceeded my expectations. The content was relevant and timely and the conversation between peers and industry leaders was truly engaging. It was a great experience and well worth the investment. I recommend this unique event to any executive who wants to recharge their batteries and share ideas with some of the smartest people in the industry." -
"The Executive Summit offers senior leaders in Contact Centers of every vertical an opportunity to have real-life discussions about strategy and challenges we are all facing in today's marketplace. It is imperative to stay on top of, if not ahead, the opportunities for Contact Centers now and in the future - The Executive Summit is the perfect forum for this!" -
"The CCNG Executive Summit is very different from other Professional Conferences in that it is designed to maximize the attendees' time with other Contact Center professionals dealing with similar issues and challenges to your own. The majority of the Executive Summit format is focused on hearing from other Contact Center executives, to share and discuss case studies and our own best practices. My personal learning and professional network seeded at the Executive Summit have extended well beyond the two-day time commitment made to attend the conference. The experiences I've had at the CCNG Executive Summits have been invaluable." -
"The CCNG Executive Summit is a great opportunity and venue to meet with industry peers and industry sponsors to discuss hot topics. I always walk away with best practices that others have shared and can leverage within my organization." -
"CCNG's Contact Center Executive Summit is a "must-attend" event for anyone who manages a contact center. This two day event contains valuable information on new call center processes and technologies, as well as Best Practices sharing from successful Contact Center leaders." -
For details on how to attend or present in future CCNG executive or mid-level management events, contact
View program details at – http://www.CCNG.com.
Founded in 1992,
Connect for networking and sharing best practices.
Interact to enhance their professional network and gain valuable insight into Contact Center and Customer Service best practices and technology.
Share their experience and ideas contributing to the valuable discussion. All Call Center, Contact Center, Customer Care, Customer Service, and Customer Experience Professionals are invited to participate in the CCNG Member Network.
For more information about the CCNG Member Network and to gain access, please visit CCNG.com. "Like" us on
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