NICE said the event is its largest ever, including a record number of sessions and customer speakers.
In a release, the Company said the keynote lineup includes Apple co-founder
This year, the breakout tracks, comprised of around 120 information-packed sessions, aim to help attendees understand, manage, and shape the customer journey. Each track is focused on the set of capabilities and technological solutions required to meet the organizations' business initiatives:
-Delivering outstanding customer experience
-Improving operational efficiency
-Mitigating risk in areas of fraud and compliance
The customer-led sessions include titles like:
-A Real-Time Approach to Customer Retention and the Customer Experience (presented by Cablevision Argentina)
-Business-Driven Monitoring to Optimize Hold Time (presented by PayPal)
-Driving Performance with Call Analytics
-Fight Fraud Without Frustrating Customers
The event brings together NICE customers, partners and other industry leaders from a range of verticals, including financial services, insurance, telco, healthcare, technology, and travel.
At Interactions 2014, participants can build their own tailored agendas, including selecting from a handful of executive forums, education sessions, and the one-day preconference. They can view solution demos at the Showcase, join "The Journey Comes to Life" guided tours, and enjoy a variety of networking opportunities.
The event will take place
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