One could argue that virtually everything one does, and does not do, influences thinking and decisions, so where are the boundaries?
NICE Systems announced that more than 2,000 customer service professionals are expected to attend Interactions 2014 for a four- day conference to discuss how they can create an exceptional and consolidated customer journey.
NICE said the event is its largest ever, including a record number of sessions and customer speakers.
In a release, the Company said the keynote lineup includes Apple co-founder Steve Wozniak and Zappos CEO Tony Hsieh, as well as presenters from The Home Depot, T-Mobile, Starwood Hotels, and Nationwide. More than 60 customers will also lead sessions where they will share insights and best practices on how to optimize NICE's solutions to drive business transformation.
This year, the breakout tracks, comprised of around 120 information-packed sessions, aim to help attendees understand, manage, and shape the customer journey. Each track is focused on the set of capabilities and technological solutions required to meet the organizations' business initiatives:
-Delivering outstanding customer experience
-Improving operational efficiency
-Mitigating risk in areas of fraud and compliance
The customer-led sessions include titles like:
-A Real-Time Approach to Customer Retention and the Customer Experience (presented by Cablevision Argentina)
-Business-Driven Monitoring to Optimize Hold Time (presented by PayPal)
-Driving Performance with Call Analytics
-Fight Fraud Without Frustrating Customers
The event brings together NICE customers, partners and other industry leaders from a range of verticals, including financial services, insurance, telco, healthcare, technology, and travel.
Tom Dziersk, President of NICE Americas, said: "The customer experience is defined by the journey that takes place across multiple interactions and touch points. At Interactions 2014, attendees will learn how to prepare for every customer journey and deliver a personalized, proactive experience that exceeds expectations. The event offers a range of tracks to help attendees focus on the capabilities needed to meet the organization's business initiatives and drive revenues by leveraging their customers' journey experience."
At Interactions 2014, participants can build their own tailored agendas, including selecting from a handful of executive forums, education sessions, and the one-day preconference. They can view solution demos at the Showcase, join "The Journey Comes to Life" guided tours, and enjoy a variety of networking opportunities.
The event will take place May 19-22 at The Cosmopolitan in Las Vegas.
NICE Systems is a provider of software solutions.
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