CCNG Announces Upcoming Contact Center & Customer Experience Management Events
PR Web |
Call Center / Contact Center
Customer Loyalty and Rewards
Customer Feedback and Satisfaction
Self Service and Support
Additionally CCNG announces this year's annual Contact Center Executive Summit scheduled for
The 2014 CCNG events began
"CCNG members host these events to get their local management involved, showcase their contact center operations and experience, and learn from industry peers," says Hadobas.
The focus for the CCNG events this year on the customer experience where attendees will gain valuable insights from many different professionals representing a wide range of industries including financial services, retail, travel, public utility, telecom, insurance, healthcare, BPO, and many more.
What are contact center, customer service and customer experience management attendees saying about participation in CCNG events?
"The CCNG meetings are a great opportunity to network with industry professionals and learn what struggles they're overcoming and how, as well as discuss new and changing Contact Center best practices. The shared knowledge, experience, and relationships are invaluable as we navigate through this ever changing industry." –
"The value in participating came from sharing best practices and hearing different perspectives on how to address obstacles that can arise in a call center. I left the day with themes on how we could think differently based on some of the discussion with the other attendees." -
"What I like about the CCNG event is the willingness for like-minded professionals to honestly share what they don't know. At our recent session most of the attendees were interested in an omni-channel solution and improving first call resolution. Both the center managers and solution providers shared valuable, real life solutions without all the sales chatter. It was well worth the time."
These upcoming events will feature presentations, group discussions and site tours from hosting members. Each event has a very interactive agenda to engage attendees, sponsors and presenters throughout the day.
CCNG partners sponsoring these events include
View program details at – http://www.CCNG.com.
Founded in 1992,
CCNG is a member Professional Peer Network (PPN) for Contact Center and Customer Service Executives, Managers, and Leaders. Within the CCNG Member Network, Contact Center and Customer Service Professionals:
Connect for networking and sharing best practices.
Interact to enhance their professional network and gain valuable insight into Contact Center and Customer Service best practices and technology.
Share their experience and ideas contributing to the valuable discussions.
All Call Center, Contact Center, Customer Care, Customer Service, and Customer Experience Professionals are invited to participate in the CCNG Member Network.
For more information about the CCNG Member Network and to gain access, please visit CCNG.com. "Like" us on
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