Global In-house Centers Mature, Represent 25 Percent of $137 Billion Global Sourcing Market: Everest Group Report
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Overcoming the impediments of a global economic slowdown, global in-house centers (GICs) will continue to contribute to steady growth in the
The report, " Global In-house Center Landscape Annual Report 2013," documents the volatility during the last year within the GIC landscape, which accounts for 20 to 25 percent of the global sourcing market. Among the key changes observed in 2013 are a notable increase in the share of the GIC landscape dominated by larger firms (i.e., those with revenues exceeding
In addition to providing insight into the size and growth of the GIC market as a whole, the report compares the GIC market in 2013 to the preceding two years and describes trends in the marketplace, offering a "deep-dive" into locations, vertical and functions. The report also outlines strategic priorities for GICs for the coming year. The research leverages
"In recent years, we've seen the GIC landscape mature, with the dominant players and characteristics remaining steadfast, which makes the subtle shifts in the market and the evolution of more sophisticated value propositions all the more interesting," said
According to Karthik, other strategic endeavors for mature GICs include leveraging collaboration with vendors to deliver impact for the parent organization; seeking alignment with parent stakeholders on ways to add value beyond process-related contributions; and expanding the activities devoted to talent acquisition, development and retention.
these address the following topics and can be included in news coverage of the report with source attribution to
• GIC Growth: Slowing, but Steady;
• Technology, MDR, and BFSI Leading GIC Verticals;
• GIC Parent Geography is Changing;
• Share of
• Tier-3 Cities Saw Jump in GIC Activity in 2013; and
• GIC FTEs Highly Concentrated in Few Locations.
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