Call center hiring may be on the upswing
|By Claudia Buck, The Sacramento Bee|
|McClatchy-Tribune Information Services|
On the same day that Sprint officially closed its
It could be a sign that the
"We're starting to see a comeback in hiring. You're seeing greater opportunities than five years ago," said
That's a change from 2009, when a number of large call center operations such as AAA were closing their doors. But regional customer service centers for financial institutions, retailers and state government agencies are starting to backfill some of the losses, she said.
Among those looking to scoop up interested job seekers:
"We are having a little bit of growth and always need to accommodate turnover," said
Those interested in
"The drop in unemployment is making it harder to find qualified candidates to pick from," said company recruiter
Despite posting openings on such sites as
Earlier this month, as part of a nationwide cost-cutting move, Sprint announced it was closing its longtime
Working in a call center can be an ideal starting point for job seekers, said Carpenter. "Call center jobs are a great step up from an entry-level job and you can build a career path. It's a good way to get in the door with a good company."
Those with experience often have opportunities to move up to managerial jobs or into other departments within the company, she noted.
Typically, starting wages for entry-level call center jobs are about
Another local hiring event, the Sacramento Job Fair and Career Fair, is scheduled for
At those fairs, employers such as insurance companies,
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