ICMI’s Contact Center Expo & Conference – 10+ Case Studies Presented
PR Newswire Association LLC |
Vanguard Investments
Priceline.com
Pearson Education
Sprint
Tequea Batson, Operations Manager from Sprint , will reveal how maximizing supervisor effectiveness turned Sprint's business around. With 15 years in a leadership role, Tequea has managed more than 2,000 employees and never lost one to poor performance.
Wells Fargo
Symantec
McKesson
iContact
and facilitating change management within all tiers of the organization. During this presentation, she will share tactics to effectively manage your team through the transition stage and reduce objections and resistance while maintaining morale and engagement.
EARLY BIRD PRICING ENDS THIS FRIDAY (
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ABOUT CONTACT CENTER EXPO & CONFERENCE
Formerly known as ACCE, ICMI Contact Center Expo & Conference is the #1 rated event for the contact center industry. It's regarded worldwide as the essential forum for educational growth, networking and sharing of proven best practices.
Held in rotating locations, this popular conference offers 4 full days of workshops, site tours, case studies, panels and discussions on a wide-ranging selection of industry-specific topics. In addition, the event provides valuable networking opportunities, inspiring keynote speakers and the latest technologies and services from top industry vendors.
To receive email updates on the conference, register for the ICMI events newsletter.
ABOUT ICMI
Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers and consultants are committed to helping professionals raise the strategic value of contact centers, optimize operations and improve customer service.
ICMI is a part of UBM, a global live media and B2B communications, marketing service and data provider.
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