When insurance firms launched social media initiatives, the results were rewarding.
WASHINGTON, March 7 -- The National Association of Health Underwriters issued the following news release:
Congressmen John Carney (D-DE) and Charlie Dent (R-PA), along with 73 more members of Congress, today sent a letter to the Department of Health and Human Services Secretary Kathleen Sebelius, calling for several improvements to the Federal Healthcare Exchange website. Janet Trautwein, CEO of the National Association of Health Underwriters, made the following statement in response:
"We are pleased with this bipartisan effort that highlights the access issues agents and brokers are having helping their clients in the exchange marketplace. The letter asks the a dministration to set up a hotline for agents and brokers with problem cases, implement an application edit function, and allow brokers and agents to enter their national producer number so all applications they administer can be tracked. These three simple fixes would make a world of difference for the nation's agents, brokers and consumers.
"While the administration has taken steps to resolve the obvious consumer issues with healthcare.gov, the backend issues that are meant to protect individuals and families seeking coverage and give them access to licensed, experienced insurance agents continue to be riddled with problems. Marketplace-certified health insurance agents and brokers act as consumer advocates and educational resources for individuals and small businesses enrolling in marketplace - based coverage, and being able to do their job means the millions of Americans they represent can be assured their healthcare coverage will be what they need, when they need it most. Fortunately, there's a free new tool that empowers consumers and businesses to find an agent in their area and thereby take advantage of their cost-saving expertise: agent-finder.org.
"We look forward to working with Congress and the administration on strengthening the federal health insurance exchange so that professional agents and brokers can do their job and enroll more Americas in appropriate health coverage."
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