Navy Wounded Warrior Call Center Connects with Service Members
By Patty Babb, Navy Wounded Warrior - Safe Harbor | |
Federal Information & News Dispatch, Inc. |
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Established at the start of Fiscal Year 2013, the call center is based in
"The call center is a critical benefit for the wounded warriors enrolled in our program, and for service members with health concerns who may need to be enrolled," said NWW Deputy Director
NWW is a Fleet and Family Readiness program that has assisted nearly 2,500 wounded warriors nationwide. NWW provides a lifetime of non-medical care to seriously wounded, ill and injured Sailors and Coast Guardsmen, guiding them through recovery, rehabilitation and reintegration.
The NWW call center can be reached at 855-NAVP WWP (628-9997). Sailors and Coast Guardsmen may self-refer to NWW, or be referred by a family member, their command leadership or their medical team.
In addition to fielding inbound calls, the call center began in March making hundreds of outbound calls to NWW enrollees. Representatives provided wounded warriors critical information about the Servicemembers' Group Life Insurance Disability Extension, adaptive athletics opportunities and transition services.
"The call center uses sophisticated technology - a voice-over, cloud-based Internet phone system - to ensure there are no service interruptions," said
The call center is staffed by three HIPAA (Health Insurance Portability and Accountability Act)-certified professionals, who use customized intake forms to capture the details of every call. Additionally, the call center staff will soon receive in-depth training on various NWW programs and services to better equip them to answer any type of inquiry they may receive.
"Call volume continues to increase every month, and the call center's capabilities are expanding. We hope to continue to spread the word about the call center and encourage people to use it whenever a need - large or small - may surface," added Nelson.
November marks Warrior Care Month, a time to honor the service and sacrifices of seriously wounded, ill and injured service members. To learn more about NWW or Warrior Care Month, call 855-NAVP WWP (628-9997), visit http://safeharbor.navylive.dodlive.mil or email [email protected].
Copyright: | (c) 2011 Federal Information & News Dispatch, Inc. |
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