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Liberty Mutual Insurance Garners Agency Interface Honors

Business Insurance unit takes home Interface Leadership and Real-Time Awards

Boston, Mass. (October 31, 2013) – Liberty Mutual Insurance has been recognized by insurance software provider Applied Systems for outstanding achievement in agency-carrier interface. The insurer was the recipient of the 2013 Interface Leadership Award and the Real-Time Adoption Award for its addition of a first-in-industry Real-Time Account View transaction, eliminating multiple policy, billing and claim inquiries.

Liberty Mutual was also recognized for its efforts in training agent user groups and offering the latest industry standards and workflows that provide agents with ease of doing business across the company’s Business Insurance policy administration platforms.

Jennifer Kline Shernoff, manager, Customer Experience, Liberty Mutual Commercial Insurance, accepted the awards recently during TENCon 2013, the Technology, Education & Networking Conference, the flagship gathering for Applied Systems software users.

“We’ve made great strides over the last year in making data transfer for agency management systems faster while adding more real-time and re-vamped download capabilities,” said Ms. Kline Shernoff. “We’re proud of Applied Systems recognition of not only our new capabilities, but of our agent education and training efforts that have led to a significant increase in our agents’ interface usage.”

“Each year we’re pleased to recognize insurance carriers that uniquely contribute to the advancement of agency-carrier interface and deliver additional benefits to their agency partners and their customers,” said Doug Johnston, vice president, Partner Relations, Applied Systems. “Policy downloads and real-time rating are important in today’s competitive marketplace because they enable carriers and agencies to conduct business more efficiently and deliver better customer service.”

Liberty Mutual’s Business Insurance unit currently offers its appointed agencies the following real-time and batch commercial lines transactions: download of policies, claims, activity notes with attachments and direct bill commissions, upload for claims first notice of loss, as well as real-time inquiries on policies, billing and claims.

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About Liberty Mutual Insurance

"Helping people live safer, more secure lives" since 1912, Boston-based Liberty Mutual Insurance is a diversified global insurer and the third largest property and casualty insurer in the U.S. based on 2012 direct premiums written as reported by the National Association of Insurance Commissioners.

Liberty Mutual Insurance also ranks 81st on the Fortune 100 list of largest corporations in the U.S. based on 2012 revenue. As of December 31, 2012, Liberty Mutual Insurance had $120.1 billion in consolidated assets, $101.5 billion in consolidated liabilities, and $36.9 billion in annual consolidated revenue.

Liberty Mutual Insurance offers a wide range of insurance products and services, including personal automobile, homeowners, workers compensation, property, commercial automobile, general liability, global specialty, group disability, reinsurance and surety. Liberty Mutual Insurance (www.libertymutualinsurance.com) employs more than 50,000 people in approximately 900 offices throughout the world.



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