EDITORIAL: System error [The Record, Stockton, Calif.]
|By The Record, Stockton, Calif.|
|McClatchy-Tribune Information Services|
There are always problems with new computer systems and software upgrades. Always. Buried in the millions of lines of code written for such systems are thousands of chances to make a mistake, essentially typos.
That's why the roll-out of most new software programs includes a beta testing period, a time when the software is released but users are warned they'll probably encounter glitches. During that testing period the bulk of the glitches are detected and fixed.
The big roll-out
This system was developed by the
In 2003, the state estimated it would cost
And it's not just in
Why do we keep going back to the same company?
But it also was one of the big contractors deploying the Affordable Care Act, the roll-out of which has been a software disaster.
So why does the state keep going back to Deloitte? Follow the money.
In the past two years, according to the
It's time to demand that Deloitte perform, but it's also time to demand that state officials working with firms like Deloitte do their jobs. Why, for example, did the state enter into a contract for the EDD software years ago but only on
Deloitte isn't answering many questions these days, but likely will have a chance. Legislative hearings are planned in
Deloitte welcomes the "opportunity to have a dialogue with legislators about the launch of this new system," company spokeswoman
If you ask the thousands of desperate Californians who waited weeks to get their unemployment benefits checks, they'd likely disagree.
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