|By Becky Yerak, Chicago Tribune|
|McClatchy-Tribune Information Services|
The Traina family was offered
"We have continued to reach out to the Trainas to discuss their concerns and are committed to resolving the matter in accordance with the policy they purchased from our company,"
Much will hinge on whether the damage was caused by wind or water.
Traditional homeowners' policies, such as those written by
"It is our understanding that the Trainas chose to drop their flood insurance policy before Sandy struck," Strykowski said. "We encourage our customers to consider flood insurance to protect themselves in ways that would not be covered under a homeowner's policy."
The Trainas, who heeded evacuation warnings, told
"It does not reference them as customers or in any way imply they are satisfied with the status of their claim," she said. "We regret any concern this advertisement may have caused the Trainas and images of their home will not be included in
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