OPINION: At Citizens Insurance, the policy isn’t service [The Palm Beach Post, Fla.]
|By Randy Schultz, The Palm Beach Post, Fla.|
|McClatchy-Tribune Information Services|
Service "shouldn't be bad,"
In fact, Citizens would have to improve an awful lot just to reach "bad." Insurance agents will tell you that Citizens is a pain to deal with. Citizens policyholders will tell you the same thing, often in R-rated terms.
Whom did they blame? The newspapers.
After he vented,
For all the discussion of bad employees, Tuesday's meeting didn't get to the biggest issue: Citizens' campaign to jack up premiums by ordering new inspections of homes and denying discounts that policyholders had earned by strengthening their property.
Here's another perspective: Private insurers have dumped all their hurricane-risky policies. Almost all of those have gone to Citizens. The free market can't work. Florida will have to live with a Citizens that might be smaller but still might be the biggest in the state. Since more than half of Citizens policies are in five large counties,
Yet as it complains about needing cash, Citizens wants to spend
Not to worry,
Of course, to point out such an obvious conflict of interest might be to "incite the public." And it would be "shameful" to suggest that Citizens is trying to make policyholders so miserable that they will take whatever offer comes from a private company. But last week,
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