When insurance firms launched social media initiatives, the results were rewarding.
CHARLESTON, W.Va., Dec. 15 -- The West Virginia Attorney General issued the following news release:
Today, West Virginia Attorney General Darrell McGraw sued Liberty Mutual Insurance Company and Greg Chandler'sFrame & Body, LLC (Greg's Body Shop), for repairing vehicles with junkyard parts in violation of state law.
Attorney General McGraw's suit, filed in the Circuit Court of Kanawha County, details repeated violations of the West Virginia Consumer Credit and Protection Act by Liberty Mutual and Greg's Body Shop. McGraw's office alleges that Liberty Mutual required body shops to repair vehicles with reconditioned, remanufactured, and used parts in violation of West Virginia law. In addition, Liberty Mutual failed to provide the proper notices and written statements to consumers.
In West Virginia, it is unlawful for an insurance company to require the use of salvaged, used, or reconditioned OEM crash parts when negotiating repairs of motor vehicles within three years of manufacture, without acquiring the motor vehicle owner's consent.
McGraw's office began investigating Liberty Mutual and Greg's Body Shop after receiving evidence that new vehicles were being repaired with junkyard parts. The investigation by McGraw's Consumer Protection Division confirmed that Liberty Mutual employed a policy that violated state law. McGraw's lawsuit asks the court to enjoin the defendants from engaging in this unlawful activity in the future, seeks restitution for consumers whose cars were illegally repaired with junkyard crash parts, and asks for civil penalties.
"My office will always work to insure that West Virginians receive safe, high quality, competent, and lawful repairs to their vehicles," Attorney General McGraw said. "Implementing policies that thwart state law in an effort to increase profits is unacceptable."
Consumers who have been a victim of Liberty Mutual should contact Attorney General Darrell McGraw's consumer protection hotline at 1-800-368-8808. To report a scam or file a complaint, West Virginians can also reach the Attorney General's Office online at www.wvago.gov. For regular consumer news updates and tips, follow "AGWestV" on Facebook, Twitter, and YouTube.
TNS C-Santpan-Santpan 111216-3717212 71Santosh