The current market leaders could run into some challengers.
Offering Assures High-Quality User Experience While Maintaining
Safety of Patient Information
BEDFORD, Mass.--(BUSINESS WIRE)--
Empirix Inc., a market leader of service
quality assurance solutions for end-to-end comprehensive customer
experience management of mobile broadband and IP-based
communications systems, today announced that its Empirix Testing as a
Service™ (ETaaS) on-site solution supports Health Insurance Portability
and Accountability Act (HIPAA) environments. Empirix’s packaged
offering—which combines hardware, software and professional services
into a flexible and customizable solution—now delivers comprehensive
network and user experience testing capabilities, as well as a best
practices testing approach that addresses compliance requirements of
Today, contact centers and unified communications (UC) solutions are an
important tool in the healthcare industry for boosting patient services
and controlling costs. For example, healthcare organizations routinely
use these technologies to reduce costs by delivering patient and
provider self-service access to referrals, benefit information, patient
records and appointment information. Telemedicine applications that
transmit biometric data and video conferencing solutions that show test
results to specialists all have a positive impact on patient care and
outcomes. And new UC solutions make it easier for patients and providers
to connect, thereby reducing response delays.
While these solutions represent powerful new ways for organizations to
communicate and differentiate themselves from competitors, they also
present significant challenges in terms of network complexity and
performance. Best practice methodologies suggest that all new
applications, services and systems undergo end-to-end performance and
load testing in the pre-deployment phase. More importantly, these tests
should emulate real-world conditions as closely as possible; namely,
they should replicate how users would realistically interact with the
service and verify the response. Unfortunately, this becomes more
complicated in environments where data is subject to HIPAA regulations.
These organizations must ensure that testing technologies and services
meet strict privacy rules and regulations governing patients’ personally
identifiable information (PII) and protected health information (PHI).
Empirix’s ETaaS provides organizations with a service for testing new
contact center and UC solutions in environments that must comply with
HIPAA regulations. Empirix works with clients to create a plan that best
emulates user behaviors and then executes the test on-site. Empirix
details any quality issues, performance failures and interoperability
problems to pinpoint where corrections are needed prior to production
implementation, ensuring a seamless service roll out and proactive,
ongoing monitoring that protects the user experience.
“Empirix’s deep expertise in delivering testing services tailored to the
unique needs of organizations in regulated industries and experience
working with healthcare companies makes the company ideally positioned
to meet the challenges of testing in HIPAA environments,” said Sean
Duclaux, director of product management, Empirix. “Healthcare
organizations can now confidently outsource their testing needs.”
The ETaaS offering brings together best-in-breed Empirix technology and
professional services tailored to meet any organization's unique needs.
With the company’s fully integrated solution, contact centers across
industries—including those in healthcare—can validate the quality of the
user experience and overall performance of the network prior to
deploying new services and applications. Powered by Empirix’s Hammer™
Test Engine™, and bolstered by the company's unparalleled global
services organization, ETaaS can be tailored to solve a variety of
business problems facing today's contact centers, including compliance
to industry-specific performance regulations, successfully migrating to
IP and mitigating the risk of deploying multi-vendor infrastructures.
Empirix is a market leader of service
quality assurance solutions for comprehensive customer experience
management and end-to-end communication analysis of mobile
broadband and IP-based
communications systems. The company offers a complete suite of
products and services designed to address the quality and
interoperability challenges posed by the increased use of mobile
broadband, LTE, converged voice and unified communications in both IT
and Telecom Environments. The world’s largest communication service
providers and enterprises depend on Empirix’s proactive and predictive
correlation solutions to assure the quality of their business-critical
communication networks, resulting in greatly improved customer loyalty.
Empirix is privately held and headquartered in Bedford, MA. For further
information, please visit www.empirix.com.
Hammer, Hammer Edge, Hammer xCentrix, IPXPlorer, Empirix Testing as a
Service (ETaaS) and Hammer Test Engine are trademarks or registered
trademarks of Empirix Inc. in the United States and other countries. All
other trademarks contained herein are the property of their respective
For Empirix Inc.Marisa Borgasano/Kristin Allaben, 781-684-0770[email protected]
Source: Empirix Inc.